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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Janice Black

Janice Black

May 7, 2024

5  out of  5
rating by Janice Black
"I worked today with Ted Hendrickson on setting up my insurance policies for my car and home. Ted was thorough, patient and very knowledgeable in understanding exactly what I needed. He even saved me money! I highly recommend working with Ted and State Farm for all of your insurance needs."
We responded:
"Thank you so much Janice. We are very happy to hear you had a great experience. Thank you so much for your business. Larry Laino- Agent"
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Dookiezooka

November 30, 2023

5  out of  5
rating by Dookiezooka
"Austin was truly magnificent throught the whole process. Switched homeowners insurance and car insurance at the same time. 0 issues. Painless and easy as these things should be! Thank you again Austin for your most excellent service."
We responded:
"Thank you so much! Switching insurance is a very easy process when you have someone like Austin guiding the process. "
Profile photo of X X

X X

November 29, 2023

5  out of  5
rating by X X
"Recently moved to State Farm and as part of my auto quote we installed the Drive Safe App on phone/auto. Recently, my credit card was stolen and used at 3 amusement parks on 10/28 in California. I was in Indiana for the day watching my daughter play soccer. One of the amusement parks was adamant that I had been in California at the exact time/date and had purchased tickets in excess of $760 and would not accept the transaction as fraud. Ultimately, I said I can prove where I was and was able to pull up on my phone my driving/location/date/time on my Drive Safe App, take screen shots and forward to them. The fraud claim was immediately resolved! Thank you State Farm for offering the Drive Safe App! After the fact, I learned State Farm can not see my location, only me. Grateful for a program that helped me while also protecting my privacy."
We responded:
"Hello thank you so much for the nice review. Drive safe and save has been great for many customers and I’m very happy to hear that it helped out your situation. Thank you so much for sharing your experience! Larry Laino-Agent"
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cynthia armato

November 17, 2023

5  out of  5
rating by cynthia armato
"Austin Volling always comes through for me. He searches for the best prices and helps me an answer the phone ASAP. The Laino agency is outstanding."
We responded:
"We greatly appreciate the nice compliment thank you Cynthia! "
Profile photo of Letsa Gordillo

Letsa Gordillo

November 17, 2023

5  out of  5
rating by Letsa Gordillo
"I had great customer service with this State Farm office! I particularly worked with Ted Henricksen. He was very knowledgeable, friendly, and attentive to find me the best rate. Excellent customer service!"
We responded:
"Thank you so much Lesta! "
Profile photo of Elizabeth Lindstrom

Elizabeth Lindstrom

November 17, 2023

5  out of  5
rating by Elizabeth Lindstrom
"This office is always friendly when I stop in! Ted has been very quick to respond when I have questions! He even helped me get a life insurance policy!"
We responded:
"Thank you Elizabeth. We love helping to protect families with life insurance. It is never too early to get some coverage. "
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Molly Jarot

November 17, 2023

5  out of  5
rating by Molly Jarot
"Me and my fiancé just finished the process of buying a home and Austin made insuring it the easiest part of the entire process. Thank you so much for everything!"
We responded:
"Thank you Molly! Congratulations to you and your family on your new home. "
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Theodore Henricksen

November 17, 2023

5  out of  5
rating by Theodore Henricksen
"This office is extremely professional and does everything they can to get you the help you need quickly and efficiently. Would definitely reccomend!"
We responded:
"Thank you Theodore. We greatly appreciate your business. "
Profile photo of Zack Petit

Zack Petit

November 15, 2023

5  out of  5
rating by Zack Petit
"Very professional and caring people. My insurance rate went down almost $100 compared to my last insurance company and I’m so extremely grateful! I would recommend Austin to anyone looking to switch to a better agent!"
We responded:
"Thank you Zack! We love saving people money and more importantly giving them better coverages. "
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SuperGman190

November 15, 2023

5  out of  5
rating by SuperGman190
"I was able to speak with Austin Volling several times about life insurance and then again when I had several questions about my motorcycle and antique car insurance Austin has a great working knowledge of policies at State Farm and always gets back to me within the hour when I’ve needed information . I’ve recommended him to many friends"
We responded:
"Thank you so much! We love helping customers protect their family along with auto and home "
Profile photo of Karen Rapsin

Karen Rapsin

November 15, 2023

5  out of  5
rating by Karen Rapsin
"This office is amazing! So glad I switched from prior agent. Top notch customer service!!"
We responded:
"Thank you so much for the nice compliment! We greatly appreciate your business. "
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James Biala

October 5, 2023

5  out of  5
rating by James Biala
"Great dealing with these folks!! Always helpful, professional, and answer all my questions, and then some! I highly recommend!!"
We responded:
"Thank you so much James. We are happy to help. Please let us know if you have any further questions. Larry Laino-Agency owner "
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As Ian

September 22, 2023

5  out of  5
rating by As Ian
"Very friendly guy, real down to earth"
We responded:
"Thank you so much! We greatly appreciate the nice review. Larry Laino-Agency Owner"
Profile photo of Carmen Earsery

Carmen Earsery

September 12, 2023

5  out of  5
rating by Carmen Earsery
"I searched for car insurance it was early in morning and when Austin answer phone for State Farm insurance it was welcoming my stress for shopping for insurance immediately went down getting insurance is stressful prices ect but this agent took his time answer all my question I did feel stupid asking what I need to know up from in every thing I feel like I got great coverage affordability yes !!! I greatful for Austin. State Farm .."
We responded:
"Thank you for the nice review Carmen! No question is a stupid question. Whenever you aren’t sure just give us a call and we would love to make things simple for you. We greatly appreciate your business. Larry Laino- Agent"
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Bruce Wood

September 9, 2023

5  out of  5
rating by Bruce Wood
"answered questions quickly and was able to get back to me quickly on items concerning the home office."
We responded:
"Thank you Bruce. It is nice being insured with State Farm which is the number 1 ranked insurance company but equally as important to have a local office who truly cares and that is whet we strive for everyday. Thank you for your business! Larry Laino-Agent "
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Chris Coronado

September 2, 2023

5  out of  5
rating by Chris Coronado
"Very professional! Quick response times and very clear instructions and details!!! Easiest process or switching I’ve ever had for insurance."
We responded:
"Thank you so much Chris. People sometimes think switching insurance is a long process but it truly is very simple. Larry Laino-Agent "
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Joe Tholl

September 1, 2023

5  out of  5
rating by Joe Tholl
"Excellent service. Ted got me better coverage than allstate and much cheaper rate .very happy customer here.would highly recommend"
We responded:
"Thank you so much Joe! It was a pleasure meeting you and we are happy to have you at State Farm. Larry Laino-Agent"
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Madison Bluml

August 7, 2023

5  out of  5
rating by Madison Bluml
"I work with Austin Volling at this State Farm branch and my experience has been great, he makes the insurance process easy. I highly recommend working with this State Farm branch!"
We responded:
"Thank you so much Madison. We greatly appreciate your business. Larry Laino-Agent"
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Jennifer Holt

July 12, 2023

5  out of  5
rating by Jennifer Holt
"Austin was extremely helpful, attentive, and knowledgeable when I contacted State Farm for a quote on home/auto. He answered all of my questions and helped to maintain or exceed my current policy terms at a more affordable rate. I would recommend this State Farm branch to anyone looking to insure their property."
We responded:
"Thank you so much Jennifer. We greatly appreciate your business. Larry Laino, Agency owner"
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Ivan Velazquez

June 24, 2023

5  out of  5
rating by Ivan Velazquez
"Words can’t express how amazing it has been working with Austin. He has shown my wife and I new level of customer service that we have never experienced before. His level of commitment, dedication, and customer oriented service have far surpassed our expectations and are the determining factor for why, after 10 years of being with AllState, we have switch our home, auto, life, and business insurance over to State Farm. Thank you so much Austin for your great service and genuine interest and commitment to helping us find the best coverage to fit our needs, budget, and personal life style. My wife and I are truly grateful and happy to have made the switch. We look forward to working with you for many more years to come."
We responded:
"Thank you Ivan. Our office obviously has been doing a great job of saving clients tons of money while giving better coverages but we really pride ourselves on is giving outstanding customer service. We greatly appreciate your business. Larry Laino, Agency Owner "
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Rachel Baumgartner

May 12, 2023

5  out of  5
rating by Rachel Baumgartner
"My boyfriend and I had a fantastic experience when switching our insurance to State Farm! Our agent Austin Volling made the process so easy and informational, he was the reason why we felt so comfortable switching insurances! Highly recommend!"
We responded:
"Thank you so much Rachel! Welcome to State Farm. We are happy to have you and your boyfriend and will continue to give you great service. Larry Laino"
Profile photo of Dee Grant

Dee Grant

March 9, 2023

5  out of  5
rating by Dee Grant
"Austin did a great job signing us up with State Farm with substantial savings on our auto insurance. It was a seamless process, and we are happy with his ability to anticipate our needs, as well as meet and exceed our expectations. Thank you Austin!"
We responded:
"Thank you so much Dee. We love saving our clients money while still making sure to give proper coverages with quick service. Thank you so much for your business! "
Profile photo of Amy Luetgert

Amy Luetgert

February 24, 2023

5  out of  5
rating by Amy Luetgert
"These guys are incredibly helpful and kind!"
We responded:
"Thank you so much Amy! We love helping out our clients. "
Profile photo of Nickolas Kasper

Nickolas Kasper

February 19, 2023

5  out of  5
rating by Nickolas Kasper
"Just want to say thank you Austin for getting me a better rate and coverage than my last insurance company. Austin was very professional and friendly even though I had to reschedule multiple times."
We responded:
"Hello Nickolas thank you so much for your business. Things come up from time to time and we are always willing to work around our clients busy schedules. "
Profile photo of Christian Galles

Christian Galles

February 10, 2023

5  out of  5
rating by Christian Galles
"Austin is my agent here. He has been a great help in relocating my account from Minnesota to Illinois! Very patient and committed to providing a great user experience. Thank you Austin!"
We responded:
"Thank you so much Christian! Our office is very lucky to have Austin as a part of our team. We greatly appreciate your business. "